Information
Due to the nature of hiring campervans, we do have certain house rules and terms and conditions, these can be seen below:
Insurance
We include fully comprehensive UK cover as standard and this includes drivers aged 30 to 75 with 2 years UK/EU licence (subject to terms) (other drivers on referral). EU cover is charged at £145 for European Vehicle Insurance & Breakdown cover as additional European vehicle insurance and breakdown cover is required to ensure your adventure meets legal requirements and runs as smoothly as possible.
A £1,000 excess does apply as per any standard insurance cover, this will typically be taken in the form of a hold on your chosen card.
Please note that the vehicle must be returned undamaged with a full tank of fuel, the same as supplied at handover, empty of waste water, and the interior clean and in the same condition as when you took delivery of the vehicle, otherwise charges outlined may be applied.
Minimum Hire Period
Our campervans have a minimum hire period which varies depending on the time of year. The minimum hire period is set out below:
- 3 nights from April to August / 2 nights from September to March
- We have a minimum of 7 nights hire for European trips.
Cancellation Policy
Standard Travel Policy – Cancellation Charges for hires booked and/or taken from 1st January 2023. Customers wishing to cancel their reservation will:
- Receive a full refund of their deposit if cancelled more than 8 weeks (56 days) prior to rental start date, less a £50 administration fee
- Receive 50% of the total hire charge if cancelled between 8 and 4 weeks prior to rental start date, less a £50 administration fee
- Forfeit 100% of the total hire charge if cancelled less than 4 weeks before rental start date
Awning Care
The awnings are very fragile and if used in windy weather, they can cause a huge amount of damage so the awning is NOT to be used in bad weather/windy conditions. Extreme damage to the vans can occur if they are caught in the wind. If the weather is good, do not leave awning up when you go out. Awnings must not be left out over night, even if the conditions seems fair.
Driver ID tags – Tracker
To meet the requirements of the self drive hire insurance, all of our campervans require vehicle trackers in case of theft. As part of the tracker, we use vehicle driver ID tags. These must be with you when driving the van. In the event of these tags being lost, a £50 charge will be deducted from the security deposit if lost.
Additional Charges
The following additional charges are payable if appropriate:-
- Should the vehicle be returned after the agreed time as stated on the rental agreement then a late fee will apply – Up to 30 minutes late: £15 – 30 to 60 minutes late: £30 – Over 60 minutes late: £100
- All parking fines, other fines or penalties, speeding, tolls or any other – without exception will have an associated administration charge of £25 + Vat incurred in relation to the Vehicle during the Hire Period. You will be notified (where possible) the same day we are notified of any penalty.
- A valeting or upholstery cleaning fee of £75 if the Vehicle is not returned with the interior in a clean condition.
- We reserve the right to retain a £50 fee if the driver ID tags are not returned.
- Our vans have a full tank of diesel on collection. If not returned full then the cost of refilling the Diesel tanks to full will be charged as per the following website, Latest petrol and diesel prices | RAC Fuel Prices | RAC Drive, plus 1.5% fee
- The cost of any damage to the Vehicle or third-party property, subject to the insurance. The £1000 security deposit will not be refunded and used for the insurance excess.
- Any costs incurred by Dub Camper Hire Limited because of any breach by the hirer of the terms of this agreement.
- Demurrage; the daily rental rate for the period the Vehicle is off fleet; for example, for accident repairs.
- Any additional costs over and above the security deposit value, should damages exceed the security deposit value. Including any parts that are missing from the inventory form.
- The cost to recover a Vehicle.
- In the case of gross negligence Dub Camper Hire Limited reserves the right to recover full costs in order to return the vehicle to the state in which it was handed over.
Collection from 13:00 and return up to 11:00 as standard
We are pet friendly and accept 1 well-behaved dog per vehicle
